Anonymous Call Rejection	Call Forwarding No Answer
Call Forwarding Always	Call Notify
Call Forwarding Busy	Do not Disturb

Anonymous Call Rejection
Anonymous Call Rejection enables you to reject incoming call attempts from callers not within the same group, who have blocked their identity (phone number and name) to the user, with a calling identity delivery blocking service. When this service is active, the user receives no alerting indication for external calls from callers with their identity blocked. Instead, the caller is connected to an announcement stating that the user does not accept calls with the caller’s identity blocked.

Configuration
The user configures this service through the CommPilot Personal web portal. The service can be activated (block anonymous calls) and deactivated (allow anonymous calls).

Call Forwarding Always
Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your home office or cell phone. You can also make your office phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your desk waiting to receive calls. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code.

Configuration
The service can be controlled via the CommPilot Personal web portal or via feature access codes dialed from the user’s device. The service can be activated and deactivated through the CommPilot Personal web portal. When activated, a valid forwarding phone number must be entered.

Call Forwarding Busy
Call Forward Busy forwards calls to a specified destination when the user is busy. A user is considered busy when there are too many calls active or a service makes the user appear busy to the caller (e.g. Do Not Disturb, Selective Call Rejection, etc.).

Configuration
The service can be controlled via the CommPilot Personal web portal or via feature access codes dialed from the user’s device.

Web Portal Activation
The service can be activated and deactivated through the CommPilot Personal web portal. When activated, a valid forwarding phone number must be entered.

Feature Access Codes Activation
The service can be activated and deactivated through feature access codes dialed from the user’s device. To activate, the user dials *90 (default), optionally followed by a valid forwarding phone number. The system then plays a confirmation announcement and the user hangs up. To deactivate, the user dials *91 (default). The system then plays a confirmation announcement and the user hangs up. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *90XXXXXXXXXX to activate call forwarding with XXXXXXXXXX being the forwarding number. The system then rings the user’s device and plays a confirmation announcement indicating that call forwarding has been activated. In addition, the user can just enter *90 through the CommPilot Call Manager. Then, the user’s device rings, and when answered, the system prompts for the forwarding number (as described above).

Call Forwarding No Answer
Call Forwarding No Answer forwards calls to a specified forwarding phone number when a user does not answer an incoming call for a user specified number of rings.

Configuration
The service can be controlled via the CommPilot Personal web portal or via feature access codes dialed from the user's device.

Web Activation
The service can be activated and deactivated through the user's CommPilot Personal web portal. When activated, a valid forwarding phone number must be entered. Users can also configure the number of rings before the call is forwarded.

Feature Access Codes Activation
The service can be activated and deactivated through feature access codes dialed from the user's device. To activate, the user dials *92 (default), optionally followed by a valid forwarding phone number. The system then plays a confirmation announcement and the user hangs up. To deactivate, the user dials *93 (default). The system then plays a confirmation announcement and the user hangs up. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *92XXXXXXXXXX to activate call forwarding with XXXXXXXXXX being the forwarding number. The system then rings the user's device and plays a confirmation announcement indicating that call forwarding has been activated. In addition, the user can just enter *92 through the CommPilot Call Manager. Then, the user's device rings, and when answered, the system prompts for the forwarding number (as described above).

Call Notify
This service enables a user to define criteria that causes certain incoming calls to trigger an email notification to a user-specified address.

Description
When an incoming call matches pre-defined criteria, this service sends an email with information about the caller to a user-configurable address. The criteria include:

• A list of up to 12 phone numbers or digit patterns (e.g. 514*)
• A time of day range
• Specific days of the week

The criteria can be combined within predicates (e.g. incoming call from this number AND within business hours AND during work week). Multiple predicates can be defined and a notification is sent when at least one of the predicates is met.

Configuration
This service is configured through the CommPilot Personal web portal. The user defines criteria based on the incoming caller identity, ranges of digits, the time of day, and the day of the week. Multiple criteria can be combined to build predicates, and multiple predicates can be defined simultaneously. Each predicate can be active or inactive. The user defines an email address for notification, which is used to send the notification if any of the active predicates is met.

Do Not Disturb
This service allows a user to set their status as unavailable. When a user activates the Do Not Disturb (DND) service, all calls to the user are processed as if the user is busy and cannot receive calls. Other terminating services trigger on the busy condition, as if the user is really busy. Since the normal busy processing applies to the call, the caller is unaware that the user has the service activated. When active, the service provides a visual reminder to the user via a button on the CommPilot Call Manager. Furthermore, every time a call is blocked or deflected as a result of the service, the user is played a ring splash3 as a reminder that the service is active.

Configuration
CommPilot Personal Web Portal The user can activate and deactivate the service through the CommPilot Personal web portal. The user can also select whether a ring splash is applied when a call is blocked or deflected by the service.

Feature Access Code
The user can activate and deactivate DND by dialing *78 (default) to activate or *77 (default) to deactivate. The system then plays a confirmation announcement and the user hangs up. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *78 to activate Do Not Disturb. The system then rings the user's device and plays a confirmation announcement indicating that Do Not Disturb has been activated.

CommPilot Call Manager
The user is provided with a shortcut to the Do Not Disturb CommPilot Personal web portal configuration page from the CommPilot Call Manager. In addition, a visual reminder of the status of Do Not Disturb is shown on the CommPilot Call Manager. Users can activate and deactivate the ring splash reminder through the Do Not Disturb configuration page.

Call Return	Speed Dial 8
Last number redial	Speed Dial 100
Caller ID Delivery	Personal Phone List
Caller Name Delivery

Call Return
Call Return allows the user to call the last party that called by dialing *69 (default) on the user’s device or through the CommPilot Call Manager. Call Return can be used for calling back answered and unanswered calls, as long as the calling number is available to ISN. The fact that the caller blocked the delivery of their identity only impacts the presentation of the identity to the user but does not impact Call Return. When the calling number is available, the last calling party is called as if the user dialed his number directly. If the calling number is not available, the user is played an error announcement. A call originated with Call Return is subject to all user services and restrictions. The Call Return service can be used through the CommPilot Call Manager. To do so, the user simply enters the Call Return feature access code in the CommPilot Call Manager dial window and clicks the Dial button. This results in holding the current call and originating a call to the last calling number if the user was already active on a call or it rings back the user’s phone and originates the call to the last calling number when the user picks up the phone.

Configuration
There are no configuration parameters.

Last Number Redial
This service enables users to redial the last number they called by clicking the Redial button on their CommPilot Call Manager or by dialing a feature access code (e.g. *66).

Description
The Last Number Redial service allows the user to repeat the last call that was made by dialing *66 (default). The service substitutes the feature access code with the digits used for the last call that was made and originates the call as usual. The digits are obtained from the last entry in the call log for originated calls. Feature access codes can be entered on the user’s device or through the CommPilot Call Manager. Furthermore, the service can be used on the original or add-on call leg (i.e. after a switch-hook flash or through the CommPilot Call Manager with one call active).

Configuration
There are no configuration parameters.

Calling Line ID Delivery
This service is a terminating service that delivers the identity of the calling party to the user via the CommPilot Call Manager and device (if capable).

Description
Calling Line ID Delivery relays a caller’s identity to the user’s CommPilot Call Manager and device, if the device is capable of displaying such information. The caller identity is delivered for every call that terminates to the user. If an incoming call is redirected or blocked before it can terminate, or if the user is busy, the identity is not delivered. The identity includes the calling party’s number and name, if available.

Configuration
This service has no configuration parameters.

Calling Name Delivery
This service allows ISN to provide calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch.

Description
This service provides a user subscription-based method of retrieving calling name information from an external database on a per-call basis; this function is analogous to the GR-1188 TCAP terminating query. If the name information is already present in the incoming call setup message, then the external database is not accessed. ISN uses the SIP event notification framework to communicate with the external database. A SIP Subscribe message is sent by ISN to query the caller’s name information, and the external database uses a SIP Notify message to respond to the ISN request. The query contains the caller’s number, which allows the external database to query the caller’s name information. When ISN receives a response from the external database, the caller’s name information is extracted from the message and is relayed to the called endpoint.

Configuration
This service has no configuration parameters.

Calling Line ID Delivery Per Call
This service overrides the persistent presentation of the calling line ID so users can allow the delivery of their identity for the next call. At the end of the call, the presentation of the user’s identity is restored to its persistent status.

Description
This service is the exact opposite of Calling Line ID Blocking Per Call (see Section 2.17 Calling Line ID Blocking Per Call) and shares the same characteristics of the user interface and service interactions. The user allows the delivery of their identity for the next call by dialing *65 (default), from their device, prior to making the call. This results in a confirmation tone2 followed by dial tone. The user can then make the call as usual and their identity is delivered to the farend. When the user hangs up, the blocking of the calling line ID is restored to its persistent status. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *65XXXXXXXXXX to activate Calling Line ID Delivery Per Call (the XXXXXXXXXX represents the destination number). The system then rings the user’s device and upon answer, starts alerting the called party destination. In addition, the user can simply enter *65 through the CommPilot Call Manager. In this case, the user’s device rings, and when answered, the system prompts for the destination number (as described above). Calling Line ID Delivery Per Call behaves the same if the CLID is not persistently blocked for the user, but it has no impact.

Configuration
This service has no configuration parameters.

Speed Call 8 / 100
This service allows users to associate single-digit codes to frequently dialed or hard-toremember long strings of digits. Users can then use these codes instead of the full numbers to place calls.

Description
A user can associate a single-digit code with a string of digits. This single-digit code is referred to as a speed code. The user can associate 2 to 30 numeric digits, including x11 emergency and repair call numbers. The user can also associate a string of digits that includes the * digit. This allows a user to program a speed code that maps to a Feature Access Code, or multiple, chained Feature Access Codes. At the time of programming, the system does not validate the 2 to 30 digits except in the ways mentioned above. It is possible that the digits associated with a speed code are not valid; in which case the user is informed of this at the time the speed code is dialed, as if the digits had been dialed normally. Once a speed code is defined, the user can dial that single digit and wait (for an inter-digit timer to expire), or terminate the code with a #. This can be done through the user's device, or from the CommPilot Call Manager. Once the speed code is collected, it is replaced by its associated digit string and the call is originated as usual with these digits.

Configuration
There are two methods by which a user can program speed codes, through the CommPilot Personal web portal or by dialing a feature access code. 2.40.2.1 CommPilot Personal Web Portal A table of eight rows contains the speed code definitions. A user can enter the digits and a name or description for the speed code.

Feature Access Code
The user can program speed codes by dialing *74 (default) from their device. The user is played recall dial tone (three quick beeps and then regular dial tone). The user then dials the single-digit speed code, followed by the associated phone number and a terminating digit (#). The system plays a confirmation announcement and the user hangs up. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *74YXXXXXXXXXX to define a speed code, where Y is the speed code and XXXXXXXXXX is the associated phone number. The system then rings the user's device and plays a confirmation announcement indicating that the speed code has been defined. In addition, the user can just enter *74 through the CommPilot Call Manager. Then, the user's device rings, and when answered, the system prompts for the speed code and associated phone number (as described above).

Personal Phone List
Personal Phone List allows you to store frequently called numbers to be dialed from your CommPilot Call Manager. You can also import multiple numbers for this list quickly by loading them from a CSV file.

Call Waiting	Call Transfer
Cancel Call Waiting	Blind Call Transfer
Call Hold	Three way Calling

Call Waiting
This service enables a user to answer a call while already engaged in another call. When an incoming call is received while a user is already engaged in a call, the user is informed of the new call via a call waiting tone. To answer the waiting call, the user presses the flash hook, which connects the user with the waiting party and holds the original party. Subsequent use of the flash hook allows the user to toggle between the two parties. If the user hangs up while another party in the session is held or waiting, the user is rerung. Upon answer, the user is reconnected to the held party. The service ends when any party hangs up. Users can also execute call waiting via the CommPilot Call Manager. When a second call is presented to the user in the CommPilot Call Manager window, the user can click the Talk button while the new party is highlighted to hold the other party and establish a connection with the incoming call. This procedure can be repeated as many times as necessary to toggle between the two parties. The flash method and the CommPilot Call Manager can be used interchangeably during the same session.

Configuration
There are no configuration parameters.

Cancel Call Waiting Per Call
This service allows the users to disable Call Waiting for the next or current call.To cancel Call Waiting Per Call, the user dials *70 (default). The system plays a confirmation announcement and then applies a dial tone. The user then dials the destination number. For the duration of the call, the user will not be presented with any waiting calls. Call Waiting is automatically re-activated when the call ends. The user can also cancel Call Waiting for calls in progress. The user can flash the switchhook while a call is in progress, and then dial *70 (default) after the dial tone is applied. The system then responds with a confirmation announcement, followed by a dial tone. The user can then flash back to the other call, and no other waiting calls will be presented for the duration of the current call. Feature access codes can also be used from the CommPilot Call Manager. For example, the user can enter *70XXXXXXXXXX to cancel call waiting, with XXXXXXXXXX being the destination number. The system does not play a confirmation announcement. In addition, the user can just enter *70 through the CommPilot Call Manager. Then, the user’s device rings, and when answered, the system prompts for the destination number (as described above).

Configuration
Cancel Call Waiting Per Call has no configuration parameters and is available to all users with call waiting capabilities.

Call Hold
Flash Call Hold allows you to dial a feature access code to hold and retrieve calls. To hold the call, flash the phone (click the flash button or click the hangup button once) then dial the Flash Call Hold feature access code. You can then make another call while the first call is held. Subsequent flashes followed by the Flash Call Hold feature access code cause the active and held calls to toggle. That is the active call becomes held and the held call active.

Call Transfer
Flash Call Transfer allows you to transfer a call even when your phone does not have a transfer button. To transfer a call, flash the phone (click the flash button or click the hangup button once) then dial the number you would like to transfer the call to. Once the transfer number answers, click flash again and the two callers are connected. If you have Flash Three-Way Calling, instead of transferring on the second flash, you are connected in a conference call. Once in the conference call, if you hang up the phone, the callers remain talking to each other, in effect, transferred.

Blind Call Transfer
This service enables a user to transfer a call before or after the call is answered, without consulting with the transferred to party. Users can only execute blind call transfer from the CommPilot Call Manager.

Description

Blind Call Transfer allows a user to transfer an active call to a specific destination without consulting with the destination party. This capability is provided exclusively through the CommPilot Call Manager. To blind transfer an incoming call (unanswered), the user selects the incoming call in the active call window, enters a destination in the dial window, and clicks the Transfer button. The call is automatically redirected to the specified destination. To blind transfer a talking or held call, the user selects the call in the active call window, enters a destination in the dial window, and clicks the Transfer button. The call is automatically redirected to the specified destination. When there is only one call in the active call window, this call is selected by default and does not need to be selected explicitly.

Configuration
There are no configuration parameters. The Blind Call Transfer service is provided as part of the CommPilot Call Manager.

Three-Way Calling
This service enables a user to make a three-way call with two other parties, where all parties can communicate with each other.

Description

Analog Phone
To initiate a three-way call while engaged in a regular two party call, the user presses the flash hook and dials the third party (a.k.a. add-on party). Before or after the add-on party answers, the user presses the flash hook and forms a three-way call with the two parties. To drop the add-on party, the user presses the flash hook and is reconnected with the original party in a regular two party call. If the user hangs up, all parties are released (unless the user is allowed to transfer, in which case the call remains active between the two other parties). The user may have a private conversation with the add-on party before conferencing all three parties. This phase is known as consultation. If the user hangs up during consultation, the add-on party is released and the user is recalled by the original party on hold (i.e. the user’s device is re-rung). Users also have the ability to execute three-way calls using the CommPilot Call Manager. To initiate a conference, the user simply clicks the conference button on the CommPilot Call Manager while two calls are active. From this point, all three parties get connected on a three-way call. The CommPilot Call Manager also provides the user with capabilities above and beyond what can be done on an analog phone, as follows:

• Conference hold - A user can select the conference and hold it, which results in muting the user from the conference.
• Conference release – A user can select the conference and release it, which results in dropping all parties, independently of the call transfer capability.
• Call waiting/join – A user involved in a call waiting session has no way to join all parties in a conference using an analog phone. The flash is always interpreted as a toggle between the two active parties. The CommPilot Call Manager allows users to join parties involved in a call waiting session with the conference button.
• Selective hold – A user can hold either active party at any time, as many times as desired, with the Hold and Talk (retrieve) buttons.
• Selective release – A user can selectively release any party, not just the add-on parties.
• IP phones have access to the same capabilities as analog phones through the CommPilot Call Manager, and often provide embedded conferencing capabilities in the phone itself. An IP phone with embedded conferencing capabilities and procedures are specific to each phone and vendor.

Configuration
This service is provided by default to users assigned the CommPilot Call Manager web control client. IP phone users can also establish three-way conferences through the phone’s feature keys.

Call Block (Selective Call Reject)	Commpilot Express
Call Intercept	Find Me / Follow Me/Simultaneous Ring

Selective Call Rejection
This service enables a user to define criteria that causes certain incoming calls to be rejected. All other calls terminate normally.

Description
Selective Call Rejection allows a user to block calls that meet user-configurable criteria. The blocked calls are provided busy processing (e.g. voice mail) or a system announcement. All calls not meeting the user-specified criteria are allowed to terminate normally. The possible criteria include:

• A list of up to 12 phone numbers or digit patterns (e.g. 514*)
• A time of day range
• Specific days of the weekThe criteria can be combined within predicates (e.g. incoming call from this number AND within business hours AND during work week). Multiple predicates can be defined and Selective Call Rejection is provided if at least one of the predicates is met. All other calls terminate normally.

Configuration
The service is configured through the CommPilot Personal web portal. Through the portal, the user can define criteria based on the incoming caller identity, ranges of digits, the time of day, and the day of the week. Multiple criteria can be combined to build predicates, and multiple predicates can be defined simultaneously. Each predicate can be active or inactive. Incoming calls are rejected if at least one of the active predicates is met.

Call Intercept
This service allows intercepting calls routed to a line that has been decommissioned with an informative announcement and alternate routing options (e.g. “This number is no longer in service. To talk to an operator, press 1”). The service may be used to decommission a single user or an entire group.

Description

If the Call Intercept service is assigned to a user or a group, then incoming calls to the user are intercepted and played an announcement. If configured, this announcement plays back a new destination number to the caller and offers the caller to connect to this new number. Outgoing calls are prohibited from a user with the Call Intercept service assigned. Only emergency and repair calls are permitted. All other call attempts are rejected and the user is played a treatment.

Configuration
The service provider uses the CommPilot Service Provider web portal to authorize and assign the Call Intercept service to a group. The group administrator assigns the Call Intercept service to selected users using the CommPilot Group web portal. The Call Intercept service allows three types of incoming call interception:

• Static – An out-of-service announcement is played twice followed by a fast-busy treatment.
• Hear new destination – The out-of-service announcement is complemented with the playback of the user’s new phone number.
• Connect to new destination – After hearing the new phone number, the caller can press a digit to be immediately transferred.

The desired type of interception is configured when the service is assigned to a group or a user.

CommPilot Express
CommPilot Express enables a user to pre-configure multiple profiles for managing incoming calls differently based on a preset status as follows:

• Available – In the office
• Available – Out of the office
• Busy
• Unavailable

Description
CommPilot Express is a meta-service that consolidates BroadWorks call termination services into four profile-based call management templates. Each profile includes preferences for managing the relevant incoming call functions (e.g. Call Forwarding [busy, no answer, always, selective], Voice Messaging, Simultaneous Ringing, Call Notify), which can be configured through a single easy-to-use web page. The following profiles are defined:

• Available - In the office - The “Available – In the office” profile is meant for users working from their desk where their BroadWorks device is located. In this context, users need calls to be delivered to their regular device and optionally to another number in case they are temporarily away from their desks (e.g. mobile phone). Furthermore, users also need their incoming calls to be redirected to voice mail when they are busy, or unable to answer the call. Alternately, users can choose to have their calls be redirected to a selected phone number instead (e.g. auto-attendant or administrative assistant).

• Available – Out of office - The “Available – Out of the office” profile is meant for users working away from their desk for an extended period of time. In this case, users are interested in getting all of their calls sent to their temporary location. Optionally, these users may want to keep track of all incoming calls so they know if they missed some calls or simply want to keep a log of these calls so they can follow up on them when back in the office. For that purpose, this profile allows users to optionally specify an email address where a notification of all calls should be sent.

• Busy - The “Busy” profile is meant for users who are temporarily unavailable to take calls, when they are in a meeting for instance. In this context, users are interested in screening their calls so only the most important ones come through. Hence, the busy profile allows the user to select up to three parties for which calls are allowed to come through. Other calls are sent directly to their voice mail. Furthermore, users may be interested in being notified of messages being left in their mailbox. So the “Busy” profile allows users to optionally specify an email address where email notifications should be sent.

• Unavailable - The “Unavailable” profile is meant to be used outside of business hours, or while users are on vacation or holidays. In this case, users are interested in sending all their calls directly to voice mail or to a specified phone number (autoattendant or administrative assistant), and provide callers with a distinctive greeting informing them of their unavailability, or regular business hours. Also, these users may be interested in having some critical calls come through anyway. Hence, the “Unavailable” profile allows users to send all calls directly to voice mail, and optionally allows them to specif y a distinctive greeting and a list of up to three parties who shouldbe allowed to alert the users at a specified phone number.

Configuration
CommPilot Personal Web Portal
The CommPilot Express templates are configured through the CommPilot Personal web portal. A user can also use the portal to select their active profile.

CommPilot Call Manager
A user can select their active CommPilot Express profile through a pull-down menu on the CommPilot Call Manager.

CommPilot Voice Portal
Users on the road or without web access can call into their Voice Portal to select their active CommPilot Express profile.

Simultaneous Ring Personal
This service enables a user to have multiple destinations ring simultaneously when any calls are received on their phone number. The first destination to be answered is connected.

Description
The Simultaneous Ring Personal service is a user "find-me" service that alerts multiple terminating locations simultaneously. A user can provision up to ten secondary terminating phone numbers (e.g. cell phone, home phone, MSN Messenger Call Client). When a party calls a BroadWorks user, service issues simultaneous termination requests to the locations specified. The first location to answer the call is connected to the originating party; all other terminations are released. All calls to secondary locations are subject to the services that apply to these locations. For instance, a call to a busy cell phone may get forwarded to voice mail, thus resulting in the other legs being released. If all call legs are busy, the caller gets busy processing. To avoid overwhelming a user when they are using their main location, the service can be configured to not alert the secondary phone numbers when the primary phone number is active on a call. The secondary phone numbers can be any valid phone number that is allowed by the Outgoing Calling Plan of the user.

Configuration
The service is configured through the CommPilot Personal web portal. The user can:

• Activate or deactivate the service.
• Enter up to ten secondary phone numbers.
• Select whether secondary phone numbers should be alerted while the primary location is active on a call.

Voice Messaging – Personal
This service enables users to record messages from callers for calls that are not answered within a specified number of rings or for calls that receive a busy condition.

Description
IP Fone messaging provides all of the features of a traditional voice messaging solution, plus:

Message delivery to any specified e-mail account.
Message waiting notification delivered to the phone and to any specified mail or short message service (SMS) account (for example, cell phone).
Administrator and user self-management through a web interface.
Further sub-sections provide more details on the capabilities of BroadWorks voicemessaging, specifically:
Message depositing
Message storage
Message retrieval
Message waiting notification

Configuration
A broad range of configuration options is available to the user. Through the CommPilot voice portal, the user can record new greetings and record a personalized name that is played as part of the default system greeting. Through the CommPilot Personal web portal, the user configures:

The greetings to be played.
The server where messages are stored (personal or default mail server).
The mode of retrieval of voice mails.
The number of rings defining the no-answer condition.
The alias to allow other phones to use the messaging service.
The passcode to retrieve messages through the CommPilot voice portal.
The activation and deactivation of message waiting indication on the phone.
The activation and configuration of message waiting indication to an e-mail address.

The CommPilot Personal web portal also allows users to upload WAV files from their computer, to be used as greetings or a personalized name.

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