ISN Broadband Services

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01. What is DSL?
02. What is ADSL?
03. What is IFITL?
04. What are the capabilities of ISN Service?
05. How fast is ISN DSL?
06. Can I use my telephone or fax machine when I am online?
07. Will I be able to use the Internet if I am away from home or if ISN DSL ever goes down?

08. How does ISN DSL compare with regular dial-up service?
09. How does ISN DSL compare with ISDN?
10. How does ISN DSL compare with a cable modem?

11. Is ISN DSL secure?

12. How can I determine if ISN DSL is available for my home or my Business?
13. If one number doesn't quality, will another number at my home qualify?
14. Can I change my phone number to get a number which does qualify?
15. If I know my address, but do not have a telephone number yet, how can I find out if I can get ISN DSL?
16. What are the reasons why a line does not qualify for service?

17. How many e-mail addresses do I get?
18. Does ISN offer a firewall application?
19. Can I create my own personal Web page?
20. Are newsgroups available?
21. Will I be able to make video connection to friends and family?

22. Can I access my ISN e-mail while at work or traveling?
23. Can I get ISN Service and still use my AOL e-mail address and AOL account?
24. Is a back-up dial account provided?

25. How do I know if my line will work with ISN Service?
26. Will I need an additional telephone line?

27. What equipment will I need to install ISN DSL?
28. Can I use my own modem?

29. Do the modems provided with ISN Service support Windows® XP operating system?

30. Can I share my ISN DSL service on Multiple Computers?

31. I am moving and will like to keep my ISN DSL service

32. What is an IP address? 33. What is Dynamic IP? 34. What is Static IP?

01. What is DSL?

DSL is an industry acronym for Digital Subscriber Line technology which delivers high-speed Internet access. Using your existing telephone line, it delivers download speeds of up to 50 times faster than 28.8K modems. The service lets you send data and voice over the same line, at the same time so you can talk or fax while you access the Internet

02. What is ADSL?

ADSL (Asymmetric Digital Subscriber Line) is a technology for transmitting digital information at high bandwidths on existing telephone lines to homes and businesses. ADSL simultaneously accommodates both analog (voice) and digital data on the same line. ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user.

03. What is IFITL?

IFITL stands for Integrated Fiber In The Loop. It is a similar technology to ADSL for use with fiber optic telephone lines (ADSL relies on copper telephone lines). IFITL technology is used for our ISN DSL customers who have fiber optic lines. There is no distinguishable difference between the two technologies in terms of connection speed.

04. What are the capabilities of ISN Service?

ISN DSL allows you to search the Web and download large files up to 50 times faster than a 28.8K modem and use the Internet and talk or fax on the same line, at the same time. Checking e-mail, online shopping, viewing digital photos and accessing homework helpers and news are all faster

05. How fast is ISN DSL?

ISN Service gives you the Internet up to 50 times faster than 28.8Kbps modems, with up to 1.5 Megabits per second downstream and up to 256 kilobits per second upstream.

06. Can I use my telephone or fax machine when I am online?

Yes. DSL technology expands the capabilities of your existing telephone line. A DSL modem or router splits your single telephone line into two frequencies. ISN DSL uses the high frequency spectrum available on your telephone line to transmit data. This process does not interfere with the lower frequencies used during voice transmission. As a result, ISN DSL customers can use the Internet and talk on the telephone or fax at the same time.

07. Will I be able to use the Internet if I am away from home or if ISN DSL ever goes down?

If you have a dial tone, you can still use your telephone for voice conversations. You can access the Internet by using the dial-up service included with ISN Service. You will be able to use the dial-up service even if your DSL modem is unplugged or disabled.

08. How does ISN DSL compare with regular dial-up service?

ISN DSL provides connection speeds up to 50 times faster than a 28.8K modem.

THIS SOWS THE AVERAGE TIME TO DOWNLOAD A 3.7Mb VIDEO CLIP (Min:Sec)
14.4K dial-up modem:	35:53
28.8K dial-up modem:	17:47
33.6K dial-up modem:	15:14
56K dial-up modem:	09:09

09. How does ISN DSL compare with ISDN?

ISN DSL offers speeds up to 1.5Mb-384K downstream and 256-512K maximum upstream, making it even faster than ISDN. In addition, ISN Internet DSL sends data and voice over the same line so you can talk on the telephone while connected to the Internet.

THIS SOWS THE AVERAGE TIME TO DOWNLOAD A 3.7Mb VIDEO CLIP (Min:Sec)
64K ISDN:	08:00
128K ISDN:	04:00
1.5M:	00:20

10. How does ISN DSL compare with a cable modem?

ISN Internet Service offers an excellent way to browse the Internet at lightning fast speeds. You get speeds up to 1.5Mb-384K downstream and 256-512K maximum upstream depending on product selection. Also, ISN DSL runs over your existing telephone line. ISN Service provides a dedicated connection from your home to the ISN DSL network. Cable modem service shares a connection with other cable modem subscribers.

11. Is ISN DSL secure?

Your DSL connection is a dedicated connection from your computer to our central office so you benefit from a more secure connection. No Internet connection is 100% secure, therefore, we offer a home networking device that includes a professional grade firewall to help protect your computer against cyberintruders.

12. How can I determine if ISN DSL is available for my home or my Business?

You may enter your telephone number to determine if service is available for your office. If you do not yet have your telephone number and want to determine availability on the basis of your new address, please contact 1 888 ISN 4DSL

13. If one number doesn't quality, will another number at my home qualify?

Yes. In some cases, an individual customer location may have some telephone lines that qualify and some that do not. Since not all telephone lines in an area served by ISN DSL will qualify for service, you will want to enter all numbers to check availability.

14. Can I change my phone number to get a number which does qualify?

15. If I know my address, but do not have a telephone number yet, how can I find out if I can get ISN DSL?

You may call the business office to see if ISN Service is available at your address.

16. What are the reasons why a line does not qualify for service?

These are the top reasons a telephone line does not pre-qualify for ISN DSL: 1. The distance from the Central Office must be within 18,000 feet of your home. This distance is determined by the actual length of your cable pair, not the driving distance from your location to the Central Office. 2. The facilities serving the telephone line are not equipped to provide ISN DSL at this time. 3. The telephone line has been enhanced with special equipment to provide better voice quality which disrupts the signal needed for ISN DSL. 4. Changes in your local telephone service may affect ISN's ability to provide DSL service to you

17. How many e-mail addresses do I get?

Five e-mail addresses, with 10MB capacity, are included with your ISN Service account. This lets you create different identities for yourself, or give family members their own e-mail address. You may also purchase additional e-mail addresses and capacity.

18. Does ISN offer a firewall application?

Yes but Firewall is not included with ISN DSL service.

19. Can I create my own personal Web page?

You can design your own 10MB personal Web page with easy-to-use tools. You can easily post photos, share information, create chat rooms and message boards, add your favorite links, design newsletters, post your daily planner calendar and more.

20. Are newsgroups available?

You will be able to post messages, read articles and share content with an upgraded platform that lets you enjoy over 35,000 newsgroups.

21. Will I be able to make video connection to friends and family?

You will be able to download streaming audio and video, and play Internet games with ease.

22. Can I access my ISN e-mail while at work or traveling?

You easily can access your ISN e-mail from any Internet connection so you can stay in touch while at work, traveling or visiting friends

23. Can I get ISN Service and still use my AOL e-mail address and AOL account?

You can have both ISN DSL and all your AOL features and content. Using the AOL "Bring Your Own Access" plan, you can maintain your unique AOL features and e-mail address, reduce your monthly AOL charge and still enjoy the benefits of DSL speed.

24. Is a back-up dial account provided?

ISN Service also includes access to a back-up Service dial-up account. This account may be used while ISN DSL is temporarily interrupted.

25. How do I know if my line will work with ISN Service?

You can learn if your line is pre-qualified for ISN DSL by checking it online. If you are moving and know your address, but have not been given a telephone number, you may call us 1 888 ISN 4DSL to see if ISN Service is available at your new address.

26. Will I need an additional telephone line?

No.

27. What equipment will I need to install ISN DSL?

You will need an ISN DSL modem

28. Can I use my own modem?

You have to use ISN DSL "Qualified" modem.

29. Do the modems provided with ISN Service support Windows® XP operating system?

New customers purchasing ISN Service using the Windows XP operating system will receive modems that are supported by ISN Technical Support.

30. Can I share my ISN DSL service on Multiple Computers?

YES. Home or Business networking is great for sharing files on your computer, sharing equipment such as printers throughout the home, and accessing more and better entertainment and information. For example, gamers can enjoy playing head-to-head with other members of the family or with people across the country.

31. I am moving and will like to keep my ISN DSL service

If you are a ISN Local Customer call the ISN Customer Care Center to move your telephone number to your new location, If not call your local company. To move your DSL service call 1 888 ISN 4DSL and ask the representative to check if the new location pre-qualifies for ISN DSL.

32. What is an IP address?

IP Addresses are numbers used to identify a specific location on the Internet, much like a phone number is used to identify a specific location on a telephone network. Every device connected to the Internet has a unique IP Address. For instance, a web site such as www.---.com would be assigned a unique numeric IP Address (222.222.22.222), much like your home has a unique phone number (222-222-2222). When a user types www.---.com into their browser, the software goes to an Internet directory, finds that the web site "lives" at IP Address 222.222.22.222, and connects to that address over the World Wide Web.

33. What is Dynamic IP?

A Dynamic IP is an IP address that changes periodically. A different IP address may be assigned every time you connect to the Internet. This makes it more difficult for others to locate your computer or other device from elsewhere on the Internet.

34. What is Static IP?

This is an Internet Protocol address that remains the same every time a user logs onto the Internet. Because it is a "fixed" address, it is easier for other Internet users to locate and connect to the hosting computer. It potentially enables a user to "host" a website, or other type of server connection (such as an e-mail or FTP server). As a result, this type of connection is less secure than a dynamically assigned IP address.

ISN Broadband Services