ISN Broadband Services

ISN Broadband Services

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SYMPTOM	TROUBLESHOOTING TIPS
The Power indicator is off	Make sure the power supply is plugged into a properly working electrical outlet.
The Ready indicator is blinking red	The modem has failed power -up diagnostics, the unit should be repair. Please call our Customer Care Center Team.
The Ready indicator is blinking red and green	The modem has failed its self diagnostics Unplug power adapter and phone line from modem. Shut down computer. Wait 30 seconds. Power up computer. Plug in power adapter and phone line to modem. If modem does not reset, the unit should be repair. Please call our Customer Care Center Team.
The Ready indicator is solid green, but I hear a high-pitched noise or hissing on the phone line	You may have a bad connection or be using using too few filters Unplug the modem. Verify that noise is being generated by turning the modem on. Make sure that all phone lines and other telephone equipment have the appropriate filter installed Make sure all telephone line cords are in good condition. If you still experiencing the problem, the modem and phone could be experiencing crosstalk Check the inside wiring in the house or please call our Customer Care Center Team.
The Ready indicator is off	Make sure that the phone cord coming from the modem is plugged into a properly working phone jack.
The Ready indicator is has been blinking more than a few minutes	There is a problem with your ISN Broadband DSL service Make sure that the DSL modem is connected to the wall jack Verify that the telephone cable is in good working condition Verify that the phone jack is in good working condition by plugging the modem into a different phone jack on your DSL line and check if the Ready indicator becomes solid green Make sure that you are connecting the modem to the line that ISN has provisioned for Broadband Service.
The Ethernet indicator is off	Make sure that you are using the Ethernet Cable between the PC Ethernet card and the DSL modem Make sure the Ethernet cable is plugged into the yellow outlined connector, labeled "3" on the rear panel of the modem. Make sure that your Ethernet Network Interface Card is in good working condition If you are connecting via USB the Ethernet Indicator will not light up. This is normal.
The Ethernet or USB indicator is flashing green	Data is being either transmitted or received. This is normal operation
DSL Speed/performance seems to be slow	Place your modem away from devices or appliances such as monitors, exposed computer systems or another modem. By doing this, magnetic fields are eliminated that may cause interface with your DSL line. Make sure that filters are utilized for telephone devices that are share the same DSL line.

:**For further information you can contact us: * By Phone, 866-573-5300
* By email, dslsupport@isncom.com